よくあるご質問
- 01
You can check the latest availability from the page of each facility.
Please take advantage of it by all means.
Click here for the pages of each facility
* Availability varies daily, so the actual situation may not be reflected.
- 02
Care management is the understanding of the condition and requests of the person in need of nursing care and support, and connecting the welfare services and medical services necessary for the person in question with the person.
We will introduce welfare services and coordinate with various organizations such as medical institutions and governments to support you so that you can live a better life for yourself.
For care management requests and consultations, please contact us from the reservation form.
- 03
Certification of long-term care required (including certification of support required. The same is true below. ) can use the service.
If you have not yet received a certification for long-term care, you will need to apply for certification of long-term care at the window of your municipal office.
- 04
Whether or not you can bring in items depends on the type of luxury goods and the office you use.
In addition, please refrain from handing it over to other users.
All offices operated by Medical Care are entirely non-smoking on the premises. Smoking is strictly prohibited on the premises, both indoors and outdoors.
*1 Depending on the doctor's instructions, there may be restrictions.
*2 Please contact us in advance.
*3 Please prepare your own player.
*4 You cannot bring relatively large items or items with special properties.
*5 Relatively large or expensive items cannot be brought in.
*6There are certain items that cannot be brought in, such as hair color. Please consult us in advance.
*7 You cannot bring in relatively large items. In addition, exercise may be restricted according to the instructions of the doctor.
- 05
There is no particular rule, so you can spend at your own pace.
However, if the life rhythm is greatly disturbed or there is a risk that it interferes with other users' sleep, we may contact the user himself/ herself or consult with the family.
- 06
In MEDICAL CARE, we are taking various measures in "MEDICAL CARE CLEAN CARE PROMISE" as a countermeasure against the COVID-19.
For details, please refer to the MEDICAL CARE CLEAN CARE PROMISE dedicated page.
- 07
The Medical Care Group provides day services (outpatient care) at some business sites.
Please click here to find out which offices can use day services.
In addition, "commuting" services are available for small-scale multifunctional in-home care.
Day services are spent according to the timetable set by the office, but small-scale multifunctional in-home care "commuting" allows users to spend their time according to their own lives.
You can choose from a wide range of use such as day-round use, meal only, or bathing only.
It is also possible to combine accommodation "overnight" and "visit" as needed.
- 08
You can continue. However, if you need to be accompanied by staff, please consult with your facility in advance.
- 09
In MEDICAL CARE, we are working to be able to quickly notice even a few abnormalities through regular vital measurement by nursing staff and nursing care staff and conversations in daily life.
In addition, we share the intentions of users and their families, doctor's instructions, etc. among staff and strive to provide better services.
- 10
As a general rule, we ask that you refrain from keeping animals on the facility.
Thank you for your understanding.
- 11
Human relationships with other users have a large impact on the comfort of the facility, so we take care to help you get used to it as quickly as possible through your daily life.
In community-based services, there are characteristics depending on the service, such as the ease of conversation between users through local topics, so if you have any concerns, please feel free to contact the staff.
- 12
Depending on the availability of the facility you wish to move to, you can move.
For details, please contact your current facility or person in charge.
- 13
Currently, in order to prevent the spread of the COVID-19 infection, we are prohibited from face-to-face visitaton at all facilities.
Online visitaton using Zoom are available at all facilities.
- 14
There is no curfew, but the entrance door will be locked at 8:00 PM.
From the viewpoint of security, in principle, outings only by the user at night are restricted.
Please consult with your office in advance about night outings with your family.
Copyright © MEDICAL CARE CO., LTD.